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Culture change

Culture is the habitual behaviour of the organization. The sum of the behaviours of all the people in that organization, during many years (‘this is how things go around here..’).

Culture change is therefore about learning new habitual behaviour, and by definition requires a huge effort.

What makes this change extra difficult, is that the way of working in an organization is often translated into processes, procedures and even supporting systems. For example, the desire to have a customer focused organization culture will be hard to realize if helpdesk staff have no access to actual customer information..

Like all complex organization changes, culture change is not a project, but a process.

In this process, there is not one defined moment in which the old culture will change into the desired one. Nor can one specific action be defined that causes this change. read more →